tag:partners.status.atlassian.com,2005:/historyAtlassian Partners Status - Incident History2024-03-19T02:29:43ZAtlassian Partnerstag:partners.status.atlassian.com,2005:Incident/202571092024-03-16T05:00:56Z2024-03-16T05:00:56ZTableau Embedded analytics Server Upgrade to v2023.1.10<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>05:23</var> UTC</small><br><strong>Scheduled</strong> - Tableau Embedded Analytics Server will be upgraded to a major version and will not be available to access during maintenance window.</p>tag:partners.status.atlassian.com,2005:Incident/184907042023-09-13T19:32:01Z2023-09-22T20:05:48ZAtlassian Account login issues<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>19:32</var> UTC</small><br><strong>Resolved</strong> - Between 12:45 UTC to 15:30 UTC, we experienced login and signup issues for Atlassian Accounts. The issue has been resolved and the service is operating normally.<br /><br />We will publish a post-incident review with the details of the incident and the actions we are taking to prevent similar problem in the future.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Update</strong> - We are no longer seeing occurrences of the Atlassian Accounts login errors, all clients should be able to successfully login now. We will continue to monitor.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Update</strong> - We can see a reduction in the Atlassian Accounts login issues after the mitigation actions were taken. We are still monitoring closely and will continue to provide updates.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:21</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the Atlassian Accounts login issues impacting Cloud Customers and have mitigated the problem. We are now monitoring this closely.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with Atlassian Accounts login that is impacting some Cloud customers. We will provide more details within the next hour.</p>tag:partners.status.atlassian.com,2005:Incident/181298232023-08-13T05:53:28Z2023-08-13T05:53:28ZPartner Portal dashboard scheduled maintenance<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>05:53</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>05:51</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>04:25</var> UTC</small><br><strong>Scheduled</strong> - Partner Portal dashboard will be under scheduled maintenance.</p>tag:partners.status.atlassian.com,2005:Incident/179826692023-07-30T06:30:26Z2023-07-30T06:30:26ZPartner Portal dashboard scheduled maintenance<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>05:36</var> UTC</small><br><strong>Scheduled</strong> - We will perform scheduled maintenance on Embedded-Analytics service.</p>tag:partners.status.atlassian.com,2005:Incident/177791582023-07-18T04:17:42Z2023-07-18T04:17:42ZUnable to access Analytics dashboard (Tableau) in Partner Business Center<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>04:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>04:16</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Monitoring</strong> - The fix has been applied and we are currently validating the dashboard accessibility.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:37</var> UTC</small><br><strong>Investigating</strong> - We are experiencing an outage which is impacting the access to the partner portal dashboards embedded in Salesforce. The team is actively working towards resolving the issue.<br /><br />We will keep you posted!</p>tag:partners.status.atlassian.com,2005:Incident/177793692023-07-06T15:37:19Z2023-07-14T05:02:24ZPerformance issues and outages with Cloud products<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Resolved</strong> - We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products, including Jira Software, Jira Service Management and Confluence, and customers. This issue had lead to a performance impact and, in some cases, outages.<br /><br />We have implemented a fix to resolve the issue and recovery is in progress.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:18</var> UTC</small><br><strong>Identified</strong> - We are investigating an issue with an internal infrastructure component that is impacting multiple Cloud products, including Jira Software, Bitbucket, Jira Service Management and Confluence, and customers. These issues include performance impact and, in some cases, outages.<br /><br />Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery.</p>tag:partners.status.atlassian.com,2005:Incident/166493922023-03-27T04:30:12Z2023-03-27T04:30:12ZTableau Embedded analytics Server Upgrade to v2022.3.3<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>07:34</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this period</p>tag:partners.status.atlassian.com,2005:Incident/139888132022-12-01T04:30:33Z2022-12-01T04:30:33ZTableau Embedded analytics Server Upgrade to v2021.4.12<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>01:32</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>07:49</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:partners.status.atlassian.com,2005:Incident/120058132022-10-17T05:30:35Z2022-10-17T05:30:35ZTableau Embedded analytics Server Upgrade to v2021.4.10<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>05:17</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>06:33</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance to upgrade server to 2021.4.10</p>tag:partners.status.atlassian.com,2005:Incident/90141232022-01-08T22:40:22Z2022-01-08T22:40:22ZScheduled maintenance for partners.atlassian.com<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>22:40</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>04:37</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance for partners.atlassian.com.</p>tag:partners.status.atlassian.com,2005:Incident/83440902021-10-29T23:41:08Z2021-10-29T23:41:09ZScheduled maintenance for partners.atlassian.com<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>23:41</var> UTC</small><br><strong>Completed</strong> - Maintenance complete</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>02:07</var> UTC</small><br><strong>Scheduled</strong> - partners.atlassian.com will be undergoing scheduled maintenance and will be unavailable.</p>tag:partners.status.atlassian.com,2005:Incident/78084492021-08-20T20:00:31Z2021-08-20T20:00:31ZPartner Portal will be upgraded<p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Scheduled</strong> - Partner Portal (https://partners.atlassian.com) will be undergoing a minor upgrade. There will be around 20 minutes of downtime during the upgrade process.</p>tag:partners.status.atlassian.com,2005:Incident/73313202021-06-26T23:00:43Z2021-06-26T23:00:44ZPartner Portal (https://partners.atlassian.com) will be undergoing maintenance and an upgrade<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Scheduled</strong> - Partner Portal (https://partners.atlassian.com) will be undergoing maintenance for up to 3 hours and will be upgraded to Confluence LTS version 7.4. During this time the site will be unavailable.</p>tag:partners.status.atlassian.com,2005:Incident/58392452020-12-20T00:00:32Z2020-12-20T00:00:32ZPartner Portal migration<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>22:40</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance has been extended by 1 hour. Apologies for any inconvenience caused.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>04:36</var> UTC</small><br><strong>Scheduled</strong> - partners.atlassian.com will undergoing migration and be unavailable. Sorry for any inconvenience this may cause. Thank you.</p>tag:partners.status.atlassian.com,2005:Incident/57340782020-12-06T08:00:50Z2020-12-06T08:00:50ZPartners Portal will be running in a degraded state as some underyling infrastructure changes occur<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>07:03</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>00:13</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Scheduled</strong> - Partners Portal will be running in a degraded state as some underlying infrastructure changes occur - No service interruption is expected</p>tag:partners.status.atlassian.com,2005:Incident/42239352020-05-31T06:30:30Z2020-05-31T06:30:30ZPartner Portal (https://partners.atlassian.com) will be undergoing maintenance<p><small>May <var data-var='date'>31</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Scheduled</strong> - Partner Portal (https://partners.atlassian.com) will be undergoing maintenance due to the cloudformation template update.</p>tag:partners.status.atlassian.com,2005:Incident/35234002020-02-05T02:30:31Z2020-02-05T02:30:31ZPartners Support Portal (Partners Jira) is undergoing scheduled maintenance<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>01:24</var> UTC</small><br><strong>Scheduled</strong> - We are expecting minimal service outage (~5min) with functional but degraded service outside that duration</p>tag:partners.status.atlassian.com,2005:Incident/33293592019-12-17T08:13:28Z2019-12-17T08:13:28ZPartner Portal (https://partners.atlassian.com) will be undergoing maintenance and an upgrade<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>08:13</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>23:31</var> UTC</small><br><strong>Scheduled</strong> - Partner Portal (https://partners.atlassian.com) will be undergoing maintenance for up to 2 hours and will be upgraded to Confluence 6.13.10. During this time the site will be unavailable.</p>tag:partners.status.atlassian.com,2005:Incident/33000582019-12-09T07:30:36Z2019-12-09T07:30:36Zpartners-jira.atlassian.com scheduled maintenance<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>07:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>06:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>Scheduled</strong> - partners-jira.atlassian.com will be undergoing scheduled maintenance. During this time the service may be briefly inaccessible. We apologize for any inconvenience.</p>tag:partners.status.atlassian.com,2005:Incident/31328502019-10-23T04:02:07Z2019-10-23T04:02:07ZIntermittent DNS Resolution Errors<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>04:02</var> UTC</small><br><strong>Resolved</strong> - Between 23:45 UTC to 02:19 UTC, some customers experienced intermittent failure connecting to Atlassian Cloud. The root cause was an increased DNS error rate from our infrastructure supplier. The supplier fixed the upstream issue and we have verified that the services have recovered. The conditions that caused the issue have been addressed and we are actively working on a permanent fix. The issue has been resolved and the service is operating normally.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>01:32</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the intermittent failure connecting to Atlassian Cloud for some cloud customers and have mitigated the problem. We are now monitoring closely.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>01:32</var> UTC</small><br><strong>Update</strong> - We have identified the root cause of the intermittent failure connecting to Atlassian Cloud for some cloud customers and have mitigated the problem. We are now monitoring closely.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>01:08</var> UTC</small><br><strong>Update</strong> - We continue to work on resolving intermittent failure connecting to Atlassian Cloud for some cloud customers. We will provide hourly updates.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>00:12</var> UTC</small><br><strong>Identified</strong> - We continue to work on resolving intermittent failure connecting to Atlassian Cloud for some cloud customers. We will provide hourly updates.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>22:32</var> UTC</small><br><strong>Investigating</strong> - We are aware that some customers may be experiencing intermittent failure connecting to Atlassian Cloud. We are working with our cloud hosting provider (AWS) to resolve the DNS related errors. We will provide hourly updates.</p>tag:partners.status.atlassian.com,2005:Incident/30534862019-09-30T19:37:25Z2019-09-30T19:37:25ZMajor outage affecting all purchasing systems<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>19:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Monitoring</strong> - Service has been restored, we are continuing to monitor the situation for any regression.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>17:40</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an incident involving all purchasing systems.
<br />
<br />Currently all customers will be unable to:
<br />- sign up for new products.
<br />- receive quotes on or purchase market place add-ons.
<br />- provision new products or in some cases deactivate users.</p>tag:partners.status.atlassian.com,2005:Incident/30117072019-09-21T23:00:31Z2019-09-21T23:00:31ZPartner Portal (https://partners.atlassian.com) will be undergoing maintenance and an upgrade<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>20:01</var> UTC</small><br><strong>Scheduled</strong> - Partner Portal (https://partners.atlassian.com) will be undergoing maintenance and will be upgraded to Confluence 6.13.8. During this time the site will be unavailable.</p>tag:partners.status.atlassian.com,2005:Incident/30045762019-09-16T23:47:02Z2019-09-16T23:47:02Zpartners-jira.atlassian.com scheduled maintenance<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>23:47</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>21:56</var> UTC</small><br><strong>Scheduled</strong> - partners-jira.atlassian.com will be undergoing scheduled maintenance. During this time the service may be briefly inaccessible. We apologize for any inconvenience.</p>tag:partners.status.atlassian.com,2005:Incident/27482542019-07-25T05:46:33Z2019-07-25T05:46:33Zpartners-jira.atlassian.com scheduled maintenance<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>05:46</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>04:51</var> UTC</small><br><strong>Update</strong> - The restoration is taking a bit longer than we'd hoped. We're investigating authentication issues.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>00:36</var> UTC</small><br><strong>Scheduled</strong> - partners-jira.atlassian.com will be undergoing schuedled maintenance for approximately 2 hours. <br />It will be unavailable during this time.<br />New requests can be raised via https://partners.atlassian.com/support during this time.</p>tag:partners.status.atlassian.com,2005:Incident/27196122019-07-17T05:30:03Z2019-07-17T05:30:03Zpartners-jira.atlassian.com scheduled maintenance<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>04:48</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>04:21</var> UTC</small><br><strong>Scheduled</strong> - We will be updating DNS for partners-jira.atlassian.com to change the reverse proxy being used. <br />We don't expect any downtime, though we will be monitoring closely.</p>